1. Name: Telecom Sales


2. Sector: Information & Communication Technology (ICT)


3. Code: ICT104


4. Entry Qualification: Minimum 10th Std. & 14 years and Above


5. Terminal Competency: After completion of the training, participants would be able to:  Understand basics of Sales, Customer and would be able to use them effectively in Telecom sales career


6. Duration: 60 hrs.

Practical Competencies

Individual practice on public speaking 

Demonstrate Customer Interaction in a stimulated environment

Demonstrate Smile, Wish, greeting & appreciating customers in a stimulated environment 

Role play on types of customers 

Role play on good customer relationship

Identifying categories & products available in a Retail store 

Visit to nearby retail outlets/showrooms/malls.

Demonstrate high end product selling skills in simulated environment 

Demonstrate skills in handling complex sale situations in a simulated environment

Underpinning Knowledge (Theory)

Self grooming for a sales career : importance of a good Personality, development in career growth, introduction to communication ,to communicate with customers efficiently
Fluency in spoken English


Customer Handling Skills
- Basics of customer behaviour
- Dynamics of customers: how to build relations with customers


Basics of sales
- Orientation to sales & products
- Familiarization with the day to day activity of the store, importance of customer orientation while interacting with customers in the store, familiarization with various products useful for telecommunication.


Basics of Telecommunications & Telemarketing Skills

Advanced selling skills
Selling high end products, elements of marketing concepts ,marketing mix & strategies.

Team Spirit